Dashboard

Welcome to the ACRP 01-40 Multimedia Experience

Evaluating the Traveler's Perspective to Improve the Airport Customer Experience

Traveler Segments

business

Business

student

Students

military

Military

seniors

Seniors

family

Family

solo_couples

Solo/Couples

infrequent

Infrequent

disabilities

Disabilities

english

Non-native English speaker

PRIOR TO DEPARTING FOR AIRPORT

INTERNATIONAL ARRIVALS

DOMESTIC ARRIVALS AND BAGGAGE CLAIM

ARRIVAL AT AIRPORT

POST-SECURITY ACTIVITIES

TRANSFER PASSENGERS

PRE-SECURITY ACTIVITIES

SECURITY EXPERIENCE

DEPARTURE FROM THE AIRPORT