Welcome to the ACRP Research Report 231 Multimedia Experience
Evaluating the Traveler's Perspective to Improve the Airport Customer Experience
PRIOR TO DEPARTING FOR AIRPORT
DOMESTIC ARRIVALS AND BAGGAGE CLAIM
ARRIVAL AT AIRPORT
DEPARTURE FROM THE AIRPORT
This work was sponsored by the Federal Aviation Administration (FAA). It was conducted through the Airport Cooperative Research Program, which is administered by the Transportation Research Board (TRB), part of the National Academies of Sciences, Engineering, and Medicine.
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Any opinions and conclusions expressed or implied in resulting research products are those of the individuals and organizations who performed the research and are not necessarily those of TRB; the National Academies of Sciences, Engineering, and Medicine; or ACRP sponsors. Materials are as supplied by the researcher(s).
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